Customer Success Representative
A Customer Success Representative (CSR) is responsible for several key aspects of the client journey: client onboarding, retention, recovery, support, and experience. The CSR delivers a positive customer experience in every interaction. They foster long-term relationships, brand loyalty, and network advocacy. They are analytical, data-driven, customer-focused, and stay up to date with product knowledge, system changes, and process updates.
A relentless focus on customer service is paramount. The ideal candidate is personable, empathetic, detail-oriented, and operates with integrity and clarity.
This is a fully remote hourly non-exempt position. Minimum requirements average at 8 hours per day or 40 hours per week. Work hours are dependent on the needs of the business and the completion of projects. Some days may require more than 8 hours. Limited weekend availability may be required. Our standard operating hours are from Monday-Sunday, 9:00 am PST to 6:00 pm PST.
We are a privately funded and owned start-up. As a burgeoning real estate marketing agency, we are innovative and disruptive. We value open communication, team chemistry, and challenges that are stimulating. Our Core Values can be found here: https://www.aerialcanvas.com/corevalues.
We are looking for passionate individuals who take pride in their work! The ideal applicant takes chances but is also calculated. They practice a student and teacher mindset and learn as quickly as they are willing to share their knowledge. Lastly, they value themselves as intrapreneurs and have developed the leadership competencies and business acumen to operate with ownership.
Aerial Canvas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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